Finance Communications in a Social Media World
Posted in Social Media, Speaking Engagements on July 4th, 2011 by Matthew Read
Last week Gravytrain’s Managing Director, Kevin Taylor, gave a presentation at The Social Media Academy’s “Finance Communications in a Social Media World” seminar. Kevin went through the ins and outs of getting started in Social Media and how to best target your activity.
Social Media is becoming increasingly important in all sectors, including finance, and can have a huge impact on customer relations, brand awareness and visibility online. However, as Kevin discussed in his presentation, it is not enough to just sign up to Facebook and Twitter, a Social Media campaign should have clear aims, sufficient time dedicated to it and the backing of everyone involved.
Kevin also discussed how although Social Media can be a fantastic way of reaching a wide audience and connecting with your customers online, it can also leave you open to public criticism from unhappy customers. Kevin therefore pointed out that if you are going to embark on a Social Media campaign it is vital to have someone managing the accounts and responding to activity within a set time.
If run correctly Social Media can vastly improve a company’s brand awareness, website traffic and offer up a fantastic way to interact with customers. However, if neglected or misaimed it can cause more damage than good. If you are thinking of embarking on a Social Media campaign for your business it is therefore imperative to have a clear plan, strategy and aim in mind.










