Make Mine Instant!

So Google announced yesterday the launch of a service they are dubbing “search faster than the speed of type”! Calling itself Google Instant, it has had Twitter and the blogosphere flooded with people from the search industry fretting about how this innovation could affect their campaigns.

If you haven’t tried it yet, Google Instant automatically populates the results page (known in the industry as SERPs) whilst you type. No longer do you have to press the Enter key on your keyboard, or the ‘I’m feeling lucky’ button to see the results of what you’re searching for. Google themselves estimate that Instant will save users anything up to 5 seconds per search. This may not sound like a lot, but these seconds all add up when you consider how many searches we conduct through the search engine each day.

But let’s face it; Google has done this for several reasons. Firstly, it’s innovative, and part of Google’s brand is based on their innovative and intuitive products. Automatic search suggestion as you type has long been with the three main search engines, but none of them have hitherto showed a full search result based on the first letter typed into the search box!

Secondly, it’s a time saving tool which will lure users back to the Google home page. Google search has been increasingly appearing on different corners of the web for a while (perhaps more prominently, in the right hand corner of our web browsers), and these handy shortcuts have steered people away from using the Google homepage as their search starting point.

This tool is highly dynamic and potentially game changing for those who work in search or even advertise on Google. It means that some Pay Per Click (PPC) adverts may only appear for a split second on the results page, as Google changes the visible results according to what the user is typing. This could affect PPC and SEO campaigns in three main ways. Firstly, it could mean lower Click Through Rates (CTR) on Google Adwords. For SEO, It could also mean increase the importance to rank high on short tail organic keywords. Finally, it could also further decline the importance of misspellings as Instant automatically corrects

At present, Instant is only available to users logged into a Google Account, who are located in certain countries, and who are searching from the Google home page. And because of its current level of restricted access it is hard to see Instant changing anything from an SEO and PPC perspective in the immediate future. But as with all things that Google does, the proof is in the pudding. Time will tell as to how this ground breaking change to Google’s core product will affect those who advertise with it, and wish to rank high in its search results.

Are you confused about Pay Per Click Advertising?

Don’t feel bad, whilst the overriding concept is simple, in practise PPC Campaigns can quickly become complicated.

This free whitepaper explains all the key concepts you need to understand, and provides an easy to follow guide to create your own PPC campaign.

Click here to download our Introduction to PPC whitepaper.

If you’ve any further queries or questions feel free to post them here, likewise if you’ve any feedback on this whitepaper, or suggestions for other whitepapers you’d like to see in the future we’d love to hear about them!

Let’s take care of the basics first. To be able to use ‘Revenue-per-click’, you will need to have set up goals within Google Analytics (GA) and assigned a value to each goal set up. The value of a goal is the revenue a conversion on that goal brings to you. You can set goal values during the goal set up process or return to the ‘Profile Settings’ page to assign/edit values to existing goals.

Revenue per click is calculated as follows: Goal Value x Conversion Rate.

As such, ‘Revenue-per-click’ (RPC) simply allocates a value to every paid click.

Comparing what you earned per click to your average CPC will give you a quick indication on the profitability of a given keyword. As such, RPC can help you to identify ‘problem’ keywords that may be adversely affecting your campaign.

Example:

If you receive 10 clicks on a keyword and 2 goal conversions at £20, your revenue per click is

£20 x 20% = £4

i.e. each click is worth £4.

What does this tell me?

It tells you that if your website keeps converting at 20%, then you break-even at an average CPC of £4 on a conversion of £20 value.

However, if your average CPC for the keyword is £5, then you are spending £1 more for every click than you are earning from it. Therefore, you’ll effectively be making a loss of £1 with every click on your ad.

Conversely, if your average CPC is £3, then you’re making £1 in profit per click.

How to view ‘Revenue-per-click’ reports:

1. Log in to your GA account.

2. From the side navigation panel, select ‘Traffic Sources’, then select AdWords^Beta.

3. Select an option from the sub-menu to look at data in an overview or by campaigns (click on campaign name on the right-hand side to get data for the campaign ad groups), keywords, day parts, etc.

4. From the main view on-screen, select the ‘Clicks’ tab and find the RPC column on the right-hand side in the main view.

How do you make a loss-making keyword profitable?

a) Lower your average CPC. However, do bear in mind that significantly lower ad positions might also affect your conversion rate, thereby negating any potentially positive affect. Hence, we advise that if your average CPC is higher than your RPC, you should try lowering your CPC gradually to find the ’sweet spot’ which is where your keyword spends less enough per click but still converts at an acceptably high rate to start earning profits for you.

Alternatively, you can try to lower your average CPC by improving your keyword Quality Score. In the earlier example, you were converting on a keyword at 20%, earning £4 per click. If your average CPC on that keyword was £5, you were making a loss of £1 per click. If you can improve the Quality Score of the keyword, you may find that you can reduce your bids without necessarily dropping down to a lower ad position.

b) Improve your site conversion rate. You might do this by testing new landing pages, forms etc.

These methods can be tried alone but it is generally a good idea to try both (together or one-by-one) for best results.

What if I do not have goal conversion values, only target CPAs?

No problem. Just use your target CPAs as goal values in your GA account/profiles. All you have to do is work to break even.

A Word of Warning…

Before undertaking a major optimisation project make sure that you have a representative data set to balance out any peaks/troughs due to external factors.

Also, it is important to bear in mind that availability of granular data like GA makes possible can lead you to create an ‘over-optimised’ campaign that converts at fantastic rates and with low costs, but fails to deliver sufficient volume. A good adwords campaign will strike the balance between driving cost-effective leads/sales and driving volume.

Welcome to the final part of our introduction to PPC. If you’ve not already done so you may like to look over parts one, two, three, four and five.

So, by now you should have your account structure nicely planned out – it’s now time to write your ads and get that campaign live.

Back in part three we talked you through setting up your account, so you’ll now need to either login to that account, or if you’ve not done so already create your account.

Step One – Targeting Languages & Location

First you will be asked which languages, and which locations you wish to target. So, pick a campaign and input the relevant details.

Step Two – Creating Adverts

You’ll then be asked to create your first ad. This feels a little backward, as you haven’t inputted any keywords yet. Don’t worry – just pick an adgroup – you’ll be asked to input the keywords after you’ve created your ad.

You’ll see that you have a strict character limit of 25 for the headline, and 35 for the following two lines. Ultimately it’s all about targeting. You want your ad copy to match your keywords as closely as possible. Try to:

1. Mention the keywords targeted
2. Make the ad relevant
3. Add in an offer or call to action to encourage people to click

It’s not a bad idea to have a look at other advertisers to make sure that your ad is competitive – for example offering a 10% discount for online orders sounds great, until your competitor starts offering a 20% discount.

It’s all about testing and learning. You won’t know what works until you try. Always create a minimum of two ads for each adgroup so you can see which ad performs better.

Step Three – Keywords

Now you can cut and paste the keywords which relate to the ad you’ve just created directly from word or excel. Or type them in if you’ve formulated your keyword lists on paper.

Step Four – Pricing

Again here – this is a little confusing - you’ll need to input the daily budget for the campaign, (i.e. the amount you want to spend on all of the adgroups in the campaign) and the maximum cost per click you are willing to pay for the keywords in your adgroup.

Right now I would recommend that you do NOT bid on the content network. To do this, simply leave the box marked CPC Content Bid blank.

Step Five – Billing

You’ll then be asked for your billing details. Again, I know this feels kind of strange – you haven’t finished setting up yet have you? Don’t worry. Just complete your billing details, and you’ll then get the opportunity to continue to build your adgroups and/or further campaigns.

Lather, Rinse, Repeat

You should now find yourself in the Adwords interface. You’ll now need to input all of your other adgroups and campaigns. Until you’re 100% ready to go I’d recommend pausing all campaigns – you can then go live once everything is inputted.

Track Conversions…

If your customers can convert online, it’s really important to track this. If you’re using the new adwords interface, click on the tools tab, then on to conversion tracking. If you’re using the old interface, you can click directly on conversion tracking it’s the fourth option on the campaign management tab.

Don’t Go Live Yet! Top Tips to Save the Pennies…

When you’re starting out, it’s easy to blow your budget on clicks you don’t want – avoid this by following our top tips:

1. Make sure you’re geo-targeting the right area – if you’re based in the UK, you probably don’t want US clicks – check your campaign settings
2. Check that you’re not on the content network (unless you want to be) – again check your campaign settings
3. Add negative keywords – remember when we did keyword research in part four we were left with unrelated terms? Add these as negative keywords to prevent your ads from appearing for unrelated terms – you can add negative keywords at a campaign or an ad group level.
4. Consider keyword matching options – for further details see Google’s explanation

Ok, so you’re good to go? Unpause those campaigns and make it live!

One Final Note

Remember – everything you’re doing right now is a test. You’ll find that some keywords work better than others, and likewise some ads work better than others. The key is to test and learn, then refine your campaign accordingly.

Image credit Miss Turner

Yesterday Google announced that the click measurement systems utilised in Adwords have now been accredited by the Media Rating Council (MRC).

This means that Google’s click measurement technology adheres to the industry standards for counting interactive advertising clicks and that the processes supporting the technology are accurate. It also covers how invalid/fraudulent clicks are detected and handled.

The audit was conducted by an independent firm on behalf of the MRC.

This is excellent news for advertisers who are concerned about click fraud, (when ads are deliberately clicked upon over and over again, simply to cost an advertiser money) as this accreditation demonstrates Google’s commitment to accurately reporting clicks, and handling fraudulent clicks appropriately.

Read Google’s statement on the Inside Adwords blog.