Less than 2 months after the Google +1 feature made its first appearance in the US search results, Google has released +1 buttons that can be placed directly on web pages. Using a small snippet of code, the button can be placed on a web page in a similar fashion to the Tweet and Facebook Like buttons.

The idea behind adding the +1 feature to the Google search results is to make each person’s results more personalised and also more social, promoting sites in their results that they and they contacts have liked with the +1 button.

With the new +1 button directly on sites this idea continues, with people being able to +1 individual pages and pieces of content on a site, as well as the actual site itself within the Google search results. But will people use it?

Competition with Facebook and Twitter
When it comes to the Google search engine, the +1 button can completely dominate as neither Facebook nor Twitter can add their buttons to the search results, and therefore the only option to like or promote a site will be through +1. However, when it comes to actual web pages, the Google +1 button may struggle to compete with the Facebook Like and Tweet buttons.

The idea behind the Facebook and Twitter buttons is to allow users to share the piece of content amongst their friends, through their own personal profiles. So, for example, the web browser sees a great blog post about a new Google feature, Tweets it, which puts a link to the post into their Twitter stream, and then the users followers can go straight to the recommended piece of content.

It is the same concept with the Facebook Like button but with +1 the idea seems to fall away slightly. Yes if you hit the +1 button people within your Google address book will be able to see it but you are not really promoting it on a profile or sharing it in an open format.

Sharing Content or Promoting the Site?
With +1 you are essentially saying you approve of the site and are promoting it in your personal search results, whereas with Tweet and Like you are sharing it. +1 then doesn’t seem to really fall in line with the Twitter and Facebook buttons and so may receive less attention because of this.

In fact, it is only early days, but if you look at sites that have already integrated this new +1 button, alongside Tweet and Like, you can see that it is not generating nearly as many clicks.

Of course as people become more aware of +1 and it becomes common on sites it will be used more, but will people develop a greater affinity to +1 than Facebook and Twitter? Google are dominant in practically every area of online but, for now at least, they are 3rd place in the rankings for social.

Social media is all the buzz at the moment – everybody wants to do it, even the bad debt credit companies and oil companies. Indeed, we are very keen to stress to our clients just how important good social media engagement can be. What gets less consideration amongst the excitement is how social media can actually work against you. Big time.

When I was growing up as a teenager in the 90’s, we were going through the custom built computer phase, and shops building cheap PC’s were all the rage. I remember too well one particular shop in my village back then, which became immensely popular. To start with, the surge in popularity led to lots of new customers and before long queues were out of the door of the (relatively small) shop. The ever so slight flaw in their promising business plan was that they couldn’t actually build computers very well, or at least, didn’t have the time to do so. Before long, there were two queues out of the door, with of them being for people taking machines back that didn’t work. The business doesn’t exist anymore, having lasted all of around 6 months.

The big mistake of this former business wasn’t just that their product delivery was poor, or that they were growing too fast to cope, but that their most disgruntled customers were mixing with new prospects. The small shop with two queues just a metre from each other was a perfect environment for conversation between the two customer groups. The memory of the positive radio ads were quickly erased from the minds of possible new customers, replaced instead with the fear of getting their children a computer that didn’t work for Christmas.

Most businesses, especially those with customer satisfaction issues, understand the importance of keeping a safe distance between new and existing customers, and (sadly perhaps) do quite a good job of keeping them at arm’s length. What many of these businesses don’t realise however is how social media is turning this on its head – if you want to build serious engagement with your customers using social media, you simply can’t afford to have disgruntled customers. If you do have customers milling about with unresolved complaints, you can bet they’ll find their way to your Facebook fan page before long.

Only last week when I was idly browsing Facebook on my mobile during a commute, I saw a status update from a friend – the update suggested that by liking the Boohoo fan page, that she had received 15% off her next order. I’ve used Boohoo a couple of times before when buying presents for my girlfriend, so I naturally clicked with interest to their Facebook fan page.

However, what I saw was not encouraging – page after page of complaints:

Now, one slight caveat is that the page I pasted comments isn’t actually the official Boohoo page, but it does have over 5000 likes, and is being actively shared by users thinking that it IS their actual page. When I found their actual official page, it was better but still suffered from the same kind of problems:

Now, I’m not trying to have a go at Boohoo with this blog post – they’ve obviously had some issues with delivery partners recently and I’m sure they’ll get over this in time, but there’s no doubt that these pages are hurting them. Several people commented that they were put off ordering from them on the basis of what they had seen and it’s exactly how I felt.

The reality for brands using Facebook to reach out to their customers is that they need to be red hot at preventing and managing complaints before they spread to their Facebook page. Failing to do this, is pretty much like giving your most unhappy customers space on your billboards to tell people what they think of you.

Next time you are with a group of your friends ask them “what do you think of Twitter?” and I bet you will get the same response I get from every Jane Doe and Jo Blogs I ask “erm…I have a Twitter account but I don’t really see the point of it…I prefer Facebook”.

Yes, despite having more than 200 million users, Twitter still seems to have this odd reputation as being not as good or important as Facebook. What’s more, it isn’t just individual users who appear to have this thinking, but also many small to medium sized businesses as well.

Every day I seem to come across more and more small to medium sized businesses with well optimized sites, beautiful blogs and fantastic Facebook pages but have Twitter accounts with no Tweets, no followers and not even a picture!

For a few years now many small, medium and large businesses all around the world have been realising the importance of Social Media for online brand awareness, website traffic and Google Rankings. Yet despite these businesses doing excellent things with blogs and Facebook pages, their Twitter accounts seem to have been left behind, given less attention, time and focus.

Why Twitter is Becoming More Important
In recent months we have seen Google release 2 new features to try and make search results more personal, refined and more social. Blocked and +1 have both been developed to help make Google more of a social network, focusing more on individual user’s preferences, connections and tastes, to help deliver the most relevant results for each individual user.

With this, all signs are pointing to the idea that Google rankings are being more and more influenced by user generated content such as comments on blogs, Facebook Likes and of course Tweets! With Google apparently in the process of trying to acquire Twitter and already having access to their vast amount of user data, they appear to be attributing more and more importance to businesses Twitter accounts when it comes to rankings.

Links vs Tweets
It may seem farfetched to attribute higher Google rankings to the number of Twitter followers you have, but as we can see from the latest SEOMoz Ranking Factors data, as well as other research, Twitter seems to be having as big an impact as blogs, keyword focused content and even links.

Of course, this is not to say that traditional SEO methods, such as onsite optimisation, keyword focused content and link building, are no longer important, and a strong SEO campaign should feature all of these elements. However, it is clear that we need to keep pushing Social Media and start giving Twitter the attention it deserves.

We already know how important Social Media can be for brand awareness, online promotion and networking, but now it also appears to be having an even greater impact , affecting Google’s search results.

Right, lets get to it!

Firstly, you’ll need to create an account… but I’ve already got one – I hear you cry!

Well, nonetheless I would strongly suggest that you create a separate account for Facebook advertising – just to keep it totally separate from your personal profile. It does look like you can allow other people access to the advertising part of your account, without them seeing your personal profile… But still – I’d consider it ‘best practice’ just to keep them separate – our account manager at Facebook recommended we do it that way too… Better safe than sorry, eh?

So once you’ve created a new account, click on the ‘Advertising’ link at the bottom right of the page. Should you wish to, you might like to checkout Facebook’s Guide to Advertising – probably worth a look; although it’s fairly straight forward.

The first step is to create your advert…

Pop in your destination URL – you’ll then see that there is an option to suggest an ad – click on it if you like; quite handily Facebook will grab a couple of the images from the page – which may be the ones you want to use.

Less handily the auto-generated ad text is pretty rubbish, but you can amend that

Bear in mind that your ad needs to attract attention, so don’t be afraid to get a little creative with your headline and body copy. Also, you can of course upload any image you like… Just make sure you own the rights to it!

Just for fun, I’ve created an ad targeted specifically to Coca Cola employees – (don’t panic all will become clear in a minute).

I’ll now click on continue, to move on to targeting options…

Targeting on Facebook…

Here’s where Facebook is actually pretty awesome.

Remember my Coca Cola ad? Well thanks to the magic of Facebook I can get it to show up only to people who work for Coca Cola.

There are tons of options here – you can target by location, age, gender, sexuality,  relationship status, languages, their likes & interests, plus education & where they work. So, you can be as targeted or generic as you like.

The marketer in me, says ‘be targeted’ – but I guess it really depends on what it is that you’re looking to do. For example – if you were running some adverts for an online job site which covers all sectors and locations – you might just elect to be pretty generic.

As before, when you’re done, click continue…

Campaigns, Pricing & Scheduling

This bit is pretty self-explanatory – just set your pricing, scheduling etc and then hit review advert…

You’ll then get the opportunity to either ‘place order’ (which is an odd turn of phrase, but heigh ho) – or go back and edit your ad.

Then simply lather, rinse and repeat to create as many ads as you like.

The targeting is set at a campaign level – but you can create as many campaigns as you like – just be a bit careful if you are creating multiple ads for campaigns – as if you’re not careful you can find yourself adding the adverts under the wrong campaign.

To be honest the system is pretty slow, clunky and has an irritating tendency to crash. It would be really handy to have an offline Facebook Editor (as with the Google AdWords editor) as I’m pretty sure that this would speed up the process – perhaps something for the future eh, Facebook?

So… hopefully you’ve found this useful – as usual, any feedback, questions or declarations of love via the comments please

Earlier this month there was a fair amount of ‘buzz’ around some research which appeared to suggest that people who are Facebook ‘fans’/Twitter ‘followers’ of a brand are more likely to buy and recommend that brand, than they were before they were fans/followers.

Piqued your interest? Me too. Essentially CMB Consumer Pulse (the company who undertook the research project) asked the following questions:

To the Facebook ‘fans’:

Are you more likely to buy since becoming a fan?

Are you more likely to recommend to a friend since becoming a fan?

To the Twitter ‘followers’:

Are you more likely to buy since becoming a follower?

Are you more likely to recommend to a friend since becoming a follower?

The results were as follows:

Facebook ‘fans’:

51% of respondents said they would be more likely to buy from at least one brand since becoming a fan.

60% of respondents said they would be more likely to recommend at least one brand since becoming a fan.

Twitter ‘followers’:

67% of respondents said they would be more likely to buy from at least one brand since becoming a follower.

79% of respondents said they would be more likely to recommend at least one brand since becoming a follower.

On the face of it at least – Twitter followers look pretty engaged, no?

But the Facebook fans? Surely if 51% said they would be more like to buy; then 49% said either they didn’t know; or would be less likely to buy. Not exactly compelling. Oh, and it gets worse – 49% said that one of the reasons they became a Facebook fan in the first place was because they were already a customer. So we’ve an uplift… but only just…

This is getting messy now, right?

I’ve also got concerns with the research methodology used -  I think that the questions asked are a bit confusing/complex:

‘Are you more likely to buy since becoming a fan/follower?’

This question asks you to think about the likelihood of a future purchase – which is pretty woolly anyways, right? Then adds additional complexity by chucking in the ’since becoming a fan/follower’. Are you asking if becoming a fan/follower influences purchasing decisions? Is that a question that someone can really answer?

I’d be far more interested to see what people have *actually* done. Not what they think they might do, one day, perhaps, maybe, possibly – you get the point.

Now a question like this might be more interesting -

‘Have you purchased from <brand x> since you became a fan/follower?’

Likewise:

Have you recommended <brand x> to a friend since you became a fan/follower?’

One of the first things I was taught about market research was that what people have done is far more predictive of their future behaviour than what they ‘think’ they might do. I’d love to see the results of those questions (if they were asked). Sure, they might not make for such a compelling headline; but they would at least be genuinely useful.

However, the cynic in me suspects that this piece of research was really about linkbaiting – and we’ve (the search industry) all bitten, right? On that front, they’ve done really very well indeed…