First Insurance not only offers a wide range of great value motor, home and commercial insurance products to their customers, but also offer amazing discounts off car insurance for students -the better their grades, the better discounts they’ll receive!

We will be running their social media campaign to spread the word about First Insurance and the incredible discounts they offer to students with good grades. The campaign aims to bring a huge boost their presence online, and drive their core audience to their new website.

We are always ecstatic about having new clients joining us at Gravytrain. If you want to find out more about any of our SEO, PPC, Social Media packages or Web Design and Development services, please contact our Business Development Executive, Alex Moran, on 0203 582 6870.

Last week, Gravytrain’s CEO, Kevin Taylor, was asked to voice his opinion on the current state of TV and Online ads by POST Magazine and POST Online. In an article that focused heavily on the importance of ads for insurance companies, Taylor was quick to not discard TV ads, despite the strong growth of online marketing, ads and sales.

Taylor also outlined the importance for online insurance companies to have a strong natural search plan and not just rely on PPC when it comes to appearing in Google. Looking specifically at Go Compare, Taylor points out that although they have a strong TV and PPC presence, they are “no longer in the top 10 for car insurance” meaning “they will be reliant on increased brand searches and pay-per-click for the term ‘car insurance’ which will be costly.”

Read the rest of Kevin Taylor’s thoughts on the subject and the whole of the article at POST Online.

“So what’s the secret with PPC?”

The question is usually something along those lines. I feel a bit like scrooge cancelling christmas writing this post (especially if you’ve found this post searching for the PPC silver bullet) because, quite frankly , there simply isn’t any silver bullet with PPC.

This is not to say that paid search can’t be complex (it often is) , or that there aren’t really any ways to make a difference to a campaign – just that there’s no 1 overpowering method to suddenly reduce your CPA or increase your clicks. You’ll need to do better than that.

There’s now more settings and options with adwords than there have been. Whether you want to add videos , text links or phone numbers to your ads, you can now do it. There’s new keyword match types, mobile device targetting, new ad formats and the ability to ‘remarket’ to people who’ve previously visited your website.

These changes , combined with future improvments, make PPC one of the most exciting areas of digital marketing to be involved in – it means that , increasingly , every paid search account is different not only just in the keywords and campaigns , but in a whole range of ways.It also means that we need to take even more time to understand not just all of the options available to us, but how we can apply these to the client account in question.

The impact on PPC is subtle, yet important. Any marketeers approaching PPC with a fixed methodology are likely to find their work increasingly ineffective. To give an example, I’ve seen checklists and process plans for PPC management – while best practises can be beneficial, a checklist applied to every client is a classic way to get things the wrong way round.

As with traditional marketing, the best way to approach a PPC is to start with the objectives of the  business in question – for us, it means understanding our client. It may sound banal to point out that understanding a client means understanding how best to make the campaign work, but it’s nevertheless the case. The most important part of the planning phase for a new PPC client is in being able to map activities according to the level of impact they will have on the client – how much difference optimising them will actually make. When you’ve done this, you know what you need to spend time on, and what you really need to get right.

For cleints, rotating ad-copy can make all the difference , while for others it’s all about conversion rate optimisation. If rotating ads frequently doesn’t make the difference, don’t feel compelled to do it every week. Equally, If reducing the dropout of a form doubles your return on the entire campaign, do feel compelled to spend every last hour trying to achieve it.

If anything, the ’silver bullet’ of PPC could be as simple as understanding the impact of your work, before you start.

Make Mine Instant!

So Google announced yesterday the launch of a service they are dubbing “search faster than the speed of type”! Calling itself Google Instant, it has had Twitter and the blogosphere flooded with people from the search industry fretting about how this innovation could affect their campaigns.

If you haven’t tried it yet, Google Instant automatically populates the results page (known in the industry as SERPs) whilst you type. No longer do you have to press the Enter key on your keyboard, or the ‘I’m feeling lucky’ button to see the results of what you’re searching for. Google themselves estimate that Instant will save users anything up to 5 seconds per search. This may not sound like a lot, but these seconds all add up when you consider how many searches we conduct through the search engine each day.

But let’s face it; Google has done this for several reasons. Firstly, it’s innovative, and part of Google’s brand is based on their innovative and intuitive products. Automatic search suggestion as you type has long been with the three main search engines, but none of them have hitherto showed a full search result based on the first letter typed into the search box!

Secondly, it’s a time saving tool which will lure users back to the Google home page. Google search has been increasingly appearing on different corners of the web for a while (perhaps more prominently, in the right hand corner of our web browsers), and these handy shortcuts have steered people away from using the Google homepage as their search starting point.

This tool is highly dynamic and potentially game changing for those who work in search or even advertise on Google. It means that some Pay Per Click (PPC) adverts may only appear for a split second on the results page, as Google changes the visible results according to what the user is typing. This could affect PPC and SEO campaigns in three main ways. Firstly, it could mean lower Click Through Rates (CTR) on Google Adwords. For SEO, It could also mean increase the importance to rank high on short tail organic keywords. Finally, it could also further decline the importance of misspellings as Instant automatically corrects

At present, Instant is only available to users logged into a Google Account, who are located in certain countries, and who are searching from the Google home page. And because of its current level of restricted access it is hard to see Instant changing anything from an SEO and PPC perspective in the immediate future. But as with all things that Google does, the proof is in the pudding. Time will tell as to how this ground breaking change to Google’s core product will affect those who advertise with it, and wish to rank high in its search results.

Right, lets get to it!

Firstly, you’ll need to create an account… but I’ve already got one – I hear you cry!

Well, nonetheless I would strongly suggest that you create a separate account for Facebook advertising – just to keep it totally separate from your personal profile. It does look like you can allow other people access to the advertising part of your account, without them seeing your personal profile… But still – I’d consider it ‘best practice’ just to keep them separate – our account manager at Facebook recommended we do it that way too… Better safe than sorry, eh?

So once you’ve created a new account, click on the ‘Advertising’ link at the bottom right of the page. Should you wish to, you might like to checkout Facebook’s Guide to Advertising – probably worth a look; although it’s fairly straight forward.

The first step is to create your advert…

Pop in your destination URL – you’ll then see that there is an option to suggest an ad – click on it if you like; quite handily Facebook will grab a couple of the images from the page – which may be the ones you want to use.

Less handily the auto-generated ad text is pretty rubbish, but you can amend that

Bear in mind that your ad needs to attract attention, so don’t be afraid to get a little creative with your headline and body copy. Also, you can of course upload any image you like… Just make sure you own the rights to it!

Just for fun, I’ve created an ad targeted specifically to Coca Cola employees – (don’t panic all will become clear in a minute).

I’ll now click on continue, to move on to targeting options…

Targeting on Facebook…

Here’s where Facebook is actually pretty awesome.

Remember my Coca Cola ad? Well thanks to the magic of Facebook I can get it to show up only to people who work for Coca Cola.

There are tons of options here – you can target by location, age, gender, sexuality,  relationship status, languages, their likes & interests, plus education & where they work. So, you can be as targeted or generic as you like.

The marketer in me, says ‘be targeted’ – but I guess it really depends on what it is that you’re looking to do. For example – if you were running some adverts for an online job site which covers all sectors and locations – you might just elect to be pretty generic.

As before, when you’re done, click continue…

Campaigns, Pricing & Scheduling

This bit is pretty self-explanatory – just set your pricing, scheduling etc and then hit review advert…

You’ll then get the opportunity to either ‘place order’ (which is an odd turn of phrase, but heigh ho) – or go back and edit your ad.

Then simply lather, rinse and repeat to create as many ads as you like.

The targeting is set at a campaign level – but you can create as many campaigns as you like – just be a bit careful if you are creating multiple ads for campaigns – as if you’re not careful you can find yourself adding the adverts under the wrong campaign.

To be honest the system is pretty slow, clunky and has an irritating tendency to crash. It would be really handy to have an offline Facebook Editor (as with the Google AdWords editor) as I’m pretty sure that this would speed up the process – perhaps something for the future eh, Facebook?

So… hopefully you’ve found this useful – as usual, any feedback, questions or declarations of love via the comments please

Job Title: PPC Exec (with Ninja-like skillz)

Based: Our offices in Hampton Hill, TW12 1ND

Reporting to: SEM Team Manager

Duties & Responsibilities

1. Management of our client’s PPC campaigns.
2. Identify and analyse key metrics and assess the performance of campaigns, providing clients with written monthly reports
3. Day to day client liaison via phone / email / face to face
4. Keep up with industry news and developments
5. Represent the company at industry events / conferences
6. Create new business pitch documentation and attend pitches
7. Contribute to the company blog

Person Specification

Personality

A self-starter you will be driven, positive and focused on delivering high quality results for our clients.

Skills / Experience:

Essential:

1. A minimum of one year hands-on PPC experience gained either client or agency-side
2. Google adwords qualified
3. Excellent written and verbal communication skills
4. Strong analytical skills
5. A genuine passion for the web, online marketing and social media

Desirable:

1. University graduate
2. Be active within the online marketing community

Working Hours

Monday – Friday 9am – 5.30pm.

Salary

To £26k per annum depending on experience

Benefits

Private health care and subsidised gym membership & regular company evenings out

How to apply:

Applicants are invited to send their CV and covering letter via email directly to:

Hannah Smith – SEM Team Manager

hannah@gravytrain.co.uk

Image credit

The pay per click model came about in the late 1990s and differed from previous methods of advertising which were based on CPM (cost per thousand impressions) rather than cost per click. GoTo.com (later Overture, now part of Yahoo) were the first search engine to offer PPC in 1998.  Google were a little late to the party, adopting the PPC model in 2002.

Back in the bad old days it was literally an auction with the advertiser who was willing to pay the most per click securing the top position.

However, it quickly became obvious that this wasn’t the best model – a pretty irrelevant ad which gets only 1% of the clicks @ £10 per click generates less revenue than a relevant one which gets 10% of the clicks @ £2 per click.

As such in the mid-noughties Google introduced quality score – an algorithm which essentially ensured that most relevant ads (i.e. the ads which generated the most revenue) would get pushed to the top of the results. Yahoo and MSN later followed suit with algorithms of their own.

This changed the face of PPC – as instead of fighting an auction war, PPC-ers had to get a little bit cuter and make sure their ads were as relevant and attractive to users as possible in order to secure a decent position on the page and (potentially at least) reduce the cost they pay per click.

Quality Score Explained

Quality score is calculated every time your keyword matches a search query – that is, every time your keyword has the potential to trigger an ad.

So, how is it calculated?

Quality score on the search network is calculated based on the following metrics:

1. Historic click through rate of the keyword, ad and display URL
2. Relevancy of the keyword and ad to the term which is being searcher for
3. Relevancy of the keyword to the ad copy
4. Relevancy of the keyword to the landing page
5. Landing page quality
6. Historic account click through rate

You can read more here.

For obvious reasons Google don’t reveal quite how these factors are weighted, however it’s easy enough to guess

It’s pretty much all about click through rate.

This a nice metric as high click through rate indicates that users think that your ads are relevant/offer an attractive proposition AND of course clicks = money for Google.

Should you *always* worry about Quality Score?

Frankly, no. Whilst having a high quality scores is good from a cost per click point view (as you’re likely to be paying less per click) – you shouldn’t necessarily let it bother you overly. Obviously Google want you to play by their rules and create relevant ads that people want to click on so they can continue to rake it in; however – on some occasions you might want to bid on certain keywords, but limit the number clicks you get.

For many clients we use ad text to pre-screen clicks. For example, we may bid on a term like ‘taxi insurance’; but because our client only wants to insure taxi drivers over a certain age we might elect to run an ad like this:

Low Cost Taxi Insurance

Over 25? Compare Leading Taxi

Insurers & Find the Cheapest Quote!

TaxiInsuranceExperts.co.uk

Now here, we’re actively trying to limit the number of clicks which we’ll get – which of course may impact our quality score – however it’s far more important for us to deliver the right sort of leads to our client. So it’s not necessarily something you ought to be tyrannised by

Questions, comments, etc? Hit up the comments my dears.

Image credit KB35

The general industry-accepted idea is that while Broad Match keywords are useful for new and old advertisers alike, there are many situations in where using them may not be in the best interests of the advertiser.

Whilst Broad Match keywords promise to give the advertiser maximum exposure, exactly how relevant that exposure is often called into question. The result is that many advertisers will get left with numerous mismatched impressions that negatively affect their campaign quality score and worse, clicks that result in no material gain; as in some instances searchers will click on these mismatched ads, but not go on to convert once on the site. Hence, the cost of that click may not be realised now or ever.

While the more restrictive Phrase Match option covers this issue to a large degree, it achieves that by compromising on ad exposure which means lower traffic and conversion volume. Increased ROI at the cost of significantly lower volume of conversions is not very appealing to businesses/marketing professionals.

The accepted norm in the search marketing community until now has been to start with Broad Match keywords with an extensive list of accompanying negative keywords to manage exposure to relevant searches. Search marketers will then identify the keywords/phrases that perform to the desirable level of ROI and subsequently move them to the stricter Phrase and Exact Match types. In all this, the start of the campaign has been most crucial and the precision and accuracy with which the initial selection of Broad Match and negative keywords work has been of great impact on the success of the campaign.

The search community has long debated over the usefulness of Broad Match and demanded an alternative for and more control over the random search queries their keywords end up getting impressions for. Google have finally answered by introducing a new match type in the arsenal. It’s called the Broad Match Modifier (BMM). Essentially, it fits somewhere between the Broad Match and Phrase Match keyword types. The object it satisfies is to stop individual words from Broad Match keyword phrases from triggering impressions on ‘deemed’ related words in user searches. Google have released the graphic below to explain exactly how BMM differs from all other match types.

Click for larger image

With Broad Match, the words ‘formal’ and ’shoes’ will both be independently considered and matched to singular/plural versions, synonyms and other related words not included in the campaign keyword. ‘Formal’ triggered impressions for ‘Evening’ and ‘Men’s Dress’, while ‘Shoes’ triggered ‘Footwear’ and ‘Wingtips’. If the advertiser earlier only wanted people searching for shoes and Phrase Matched ‘Formal Shoes’, they would lose impressions on searches like ‘Evening Shoes’ and ‘Black Dress Shoes’ because their ad will only show if the phrase ‘Formal Shoes’ was part of the search query.

However, by introducing a “+” sign just before the word shoes, they can achieve exactly what is desired, without losing on a possible load of other search queries that are not part of their campaign.

Google has reported that advertisers who used BMM during beta testing of the new match type reported seeing higher clicks and conversions than before. However, Google reported their findings from advertisers who earlier mainly used the Phrase and Exact Match types. Clearly, the increase in exposure lead them to receive more traffic, but with greater control over click-quality – this probably led to the rise in conversions. The report clearly shows the BMM as a means to entice cautious advertisers to have a more bullish approach with their marketing without losing too much control. But what does it mean for the rest of the advertising community that already uses Broad Match?

Other beta testers have independently revealed that on introducing BMM keywords into campaigns with existing Broad Match keywords, BMMs had significantly higher CTRs and conversion rates than the traditional Broad Match terms. We experienced similar results on testing the BMM with one of our clients.

Overall, we observed average conversions on BMM keywords to be double that of the Broad Match keywords.

All in all, Google seem to have hit the right note with search marketers with this release, although it will be interesting to see how keywords utilising these matching options perform in the longer term.

Please note, for now, the release has been made available to advertisers in the UK and Canada only.

If you can’t make it along to our Online Marketing for Profit knowledge session fear not – you can still view the presentation right here

Don’t feel bad, whilst the overriding concept is simple, in practise PPC Campaigns can quickly become complicated.

This free whitepaper explains all the key concepts you need to understand, and provides an easy to follow guide to create your own PPC campaign.

Click here to download our Introduction to PPC whitepaper.

If you’ve any further queries or questions feel free to post them here, likewise if you’ve any feedback on this whitepaper, or suggestions for other whitepapers you’d like to see in the future we’d love to hear about them!