Software which allows users with little or no technical knowledge to create, publish and edit web pages.

See Also: Content

A program that counts and displays the number of visitors to a given web page.

A CRM System allows a company the manage all aspects of communication with a given customer. The idea being that all communications are documented within the system so that when the customer makes contact, anyone in the company can easily see the communications which have gone on before and can therefore assist the customer accordingly.

See Also: Customer Management Relationship (CRM)

Multimedia format for use on the web. See http://www.macromedia.com/software/flash/about/

Free software which has been selected by Google and can be downloaded directly via http://pack.google.com/intl/en-gb/pack_installer.html?hl=en-gb&gl=uk

An internet browser add on created by Google. Features include pop up blocker, Google Search Box, Page Rank display, Spell Check.

An American computer services company best known for it’s web browser. It was once the dominant browser, but lost out to Internet Explorer.

Open Source is a development methodology which offers developers access to the source code of the software product.

PDF – stands for Portable Document Format. It is a document format that was created by Adobe Systems in the early nineties to ease document exchange. PDF’s are independent of the application software, hardware, and operating system.

A web browser, developed by Apple. See http://www.apple.com/safari/

Wordpress is a free open-source publishing system for content which is frequently updated e.g. blogs. See http://wordpress.org

See Also: Blog