Customer Relationship Management System (CRM System)

A CRM System allows a company the manage all aspects of communication with a given customer. The idea being that all communications are documented within the system so that when the customer makes contact, anyone in the company can easily see the communications which have gone on before and can therefore assist the customer accordingly.

See Also: Customer Management Relationship (CRM)

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Open Source

Open Source is a development methodology which offers developers access to the source code of the software product.

PDF

PDF – stands for Portable Document Format. It is a document format that was created by Adobe Systems in the early nineties to ease document exchange. PDF’s are independent of the application software, hardware, and operating system.

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